Returns

Returns Information

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us. We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. We cannot refund postage.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. This usually occurs within 24 hours, but please allow 2-3 days to allow for refund to be cleared by your bank.

Late or Missing Refunds

If you haven’t received a refund within 3 days, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is cleared. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bearingbasement.com.

Exchanges

If you need to exchange an item for a different product send us an email at info@bearingbasement.com and send your item to: Unit 34, 2-4 Balloo Avenue, Co.Down, United Kingdom, BT19 7QT.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless there is an error on our end.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £40, we recommend using a trackable shipping service.

Returns Address

Returns Dept.
Bearing Basement
Unit 34, 2-4 Balloo Avenue 
Bangor,
Co. Down,
BT19 7QT 
United Kingdom

Tel: +44 (0)2891 467772

For more information on postage rates to your country, click here.

If you have any queries about Returns, please don't hesitate to contact us.